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FAQ

The most frequently asked questions

Which payment methods are allowed?

  • VISA and Mastercard
  • Invoice purchases via our partner Klarna.
  • Apple Pay (iOS app only)
  • Google Pay

How do I return a product?

If you are not completely satisfied with your purchase, you can easily return your product within 14 days from the day you receive your item.

NOTE: The returned product must be unused, in its original condition and in its original packaging along with its accessories and instructions. If the packaging has been opened or the product has been used, the money will not be returned and the product may not be kept. If you received a gift with your purchase, we ask that you also return this. If the product is damaged upon delivery, please contact our customer service: info@clarice.se

Return by post
ATTENTION! As a customer, you pay for the return shipping yourself

1. Package the product(s) to be returned:

  • Be sure to choose a suitable packaging (preferably the original one) so that the item is not damaged during transport.
  • Leave the package at your nearest post office and remember to ALWAYS choose shipping with delivery. We do not pick up packages from agents etc.

2. If you want to request a return, you can contact us at info@clarice.se .

  • You must write to us to get the address for the return delivery.
  • Please note that you as the customer are responsible for the return shipping.
  • If the return is approved, we will inform you about how and where to send the package.
  • Items sent back to us without a return request first will not be accepted.

The amount is refunded via the same payment method that was used for the purchase.

Where can I contact you?

You can contact us at the following email: info@clarice.se.
Normal response time between 1-3 days

Fill out the form here to get in touch with us. We will respond as quickly as we can!

Why should you register with us?

By registering with us, you get access to exclusive benefits such as special offers, discounts and the latest updates about our products. In addition, your favorite products and your order history are saved for a faster and easier shopping experience. Join today to take advantage of our best service and best offers!